Dakshin Haryana Bijli Vitran Nigam (DHBVN) is involved in the electricity distribution in southern Haryana. To make bill payments more convenient to consumers, DHBVN has also provided several authorised channels for making such payments.

This blog explains how to pay DHBVN bills using relevant online and offline payment methods with clear steps, helping consumers choose the DHBVN payment options that suit them best while ensuring accuracy and safety.

DHBVN Online Payment Methods

Consumers have a range of digital channels to pay their DHBVN electricity bills quickly and securely.

The Official Web Portal

The official DHBVN site is the most reliable way of paying electricity bills online.

• Step 1: Visit the official portal.
• Step 2: You will see the Pay your Bill or Quick Pay on the home page.
• Step 3: Type in the consumer number. The urban consumers of RAPDRP will have to provide their 10-digit account number and verify with OTP.
• Step 4: Fetch your bill to see how much you owe, the due date and the summary of your bill.
• Step 5: Make a payment with the help of the offered gateways. You can consider using net banking, credit/debit cards, or wallets as per your convenience.
• Step 6: The payment receipt or acknowledgement is to be downloaded or printed after the successful payment.

The portal also enables consumers to see the history of payments, get access to the consumption records, update KYC records, and place complaints.

Using UPI Apps

UPI products allow a customer to pay their DHBVN bills safely. It allows users to pay their electricity and utility bills using a digital platform.

• Step 1: Log in to the site by going to the official site or by installing the app.
• Step 2: Click on Payments, which is under the main menu, and choose BBPS.
• Step 3: Click on Electricity Bill, which would be found under the Utilities and Bills category.
• Step 4: Select Dakshin Haryana Bijli Vitran Nigam (DHBVN) among the list of electrical companies.
• Step 5: Fill in your Account Number and Proceed.
• Step 6: Check your session by entering the mobile number and the 6-digit OTP received by you.
• Step 7: Go through the details of the fetched bill, pay, and choose UPI as the payment method.
• Step 8: Fill in your UPI information and finalise the payment.

DHBVN Offline Payment Methods

Some common DHBVN offline payment methods are:

Authorised Collection Centres

DHBVN continues to utilise offline payments among those consumers who prefer cash-based payment or in-store payment. Such bill solutions benefit the non-digital.

• Sub-Division Offices: At your local DHBVN sub-division offices, consumers are free to pay their electricity bills either in cash or cheque.
• Common Service Centres (CSCs): Rural CSCs are mandatory to receive DHBVN electricity bills, particularly benefiting rural consumers.
• Banks and Post Offices: Selected branches of national banks and designated post offices accept DHBVN bill payments.
• POS Terminals: POS terminals are also present in some places to collect the bills.

The DHBVN portal incorporates the option to locate the Nearest Offices, whereby consumers can locate the nearest authorised payment centres.

The Offline Process of DHBVN Bill Payment

Carry your electricity bill or consumer account number. The payment is processed by the cashier using the account number or barcode. When paying by cheque, it is important to write the cheque to the relevant account of DHBVN and on the reverse side, affix your consumer number. Once you have paid, you are issued a stamped receipt at the counter, which is evidence that you paid up until the transaction is displayed on the system.

How to Troubleshoot and Retrieve Receipts

How to avoid common troubleshoot problems and to obtain confirmation of successful DHBVN bill transactions are mentioned below:

Retrieving Receipts

In the case of online payments, the consumers will be able to access the receipts using the DHBVN portal.

• Online: Access the portal and go to either Bill Information or Payment History. You can access the previous transactions by downloading PDF copies of those transactions using the dedicated Payment Receipt option and entering your account number.
• Offline: In the case of offline payments, the stamped receipt that will be issued in the collection centre will serve as a payment confirmation. It is recommended that you retain the physical receipt until the time the payment shows in your online payment records.

How to Handle Failed Payments

DHBVN’s Trust Pay gives payment protection to protect consumers' money.

When the amount is deducted, and the bill is not paid, then wait until the system updates that, and verify the payment status later using the portal. In case of the problem, the consumers are to address DHBVN support through the official channels, including the toll-free number 1912 or 1800-180-4334.

It is also possible to file complaints online or via email in the section of online grievances in the portal of DHBVN using the transaction reference ID. Do not pay off twice in the process of ensuring that there is a second deduction.

Conclusion

DHBVN provides an option of affordable and safe electricity bill payment system with advantages to both non-digital and digital users. DHBVN online payment options provide speed, convenience and detailed transaction tracking, while DHBVN offline payment methods continue to support consumers who prefer physical payment channels.

Simplify everyday payments with confidence. Pay your electricity bills easily on Shriram Finance or the Shriram One app.

FAQs

1. What are the different ways to pay my DHBVN electricity bill online?

You can pay on the official site of DHBVN or on the DHBVN mobile app, or using the UPI apps and supported digital wallets.

2. Are there any charges for paying DHBVN bills online?

The payments made by UPI and debit cards are normally free, with some gateways charging a little convenience fee for credit cards.

3. How do I pay my DHBVN bill offline?

Go to an office of DHBVN sub-division, a post office, authorised payment centres or Common Service Centre with your bill and pay either with cash or a cheque.

4. Where can I find the nearest DHBVN bill payment centre?

Authenticated collection offices and centres are found on the DHBVN site under the contact us section.

5. What should I do if my DHBVN bill payment fails or is not updated?

Wait and reconcile later. In case not resolved, call the 1912 helpline with the transaction details.