Your Rights, Rooted in Trust and Transparency
Charter of Customer Rights
At Shriram Finance, every interaction is guided by trust, respect and transparency. Our commitment is to make your financial experience simple, supportive and dependable. We uphold the RBI Charter of Customer Rights, which safeguards your interests and strengthens the trust you place in us.
Your Customer Rights
Our services are distinguished by our commitment to exceptional customer service, affordable premiums and hassle free documentations.
Right to Transparency, Fair and Honest Dealing
We explain all product details (fees, risks, terms and conditions) clearly and simply. We do not engage in unfair practices, misleading information or any form of harassment.
Right to Grievance Redressal and Compensation
You have access to a clear, timely process to resolve concerns. We take responsibility for our products and third-party products we offer and will compensate for genuine errors or service lapses as per our policy.
Right to Fair Treatment
You will always be treated with courtesy and respect, without any form of discrimination.
Right to Suitability
Our products and services are recommended only after understanding your needs and financial situation.
Right to Privacy
Your personal information is safe with us. It is shared only with your consent, or when required by law or for essential business purposes. You also have the right to be protected from intrusive communication.
To learn more about the RBI Charter of Customer Rights, click here. If you need help, please call us at 1800 103 6369.
