Grievance Redressal Mechanism
At Shriram Finance Limited, we value our customers and take every grievance seriously. If you have faced any inconvenience, we are committed to listening to your concerns and resolving them promptly. Please find below the mechanism to reach us:
Contact Us
Choose your preferred way to reach us
Find Your Nearest Branch
Find your nearest branch using our Branch Locator
Call Our Helpdesk
Speak directly with our customer support team
Email Us
Send us your queries and we'll respond promptly
Self-Service
Log in to our website or Shriram One app and use Raise a Request
Grievance Officer
If the resolution provided does not meet your expectations, you may write to our dedicated officer
Shriram Finance Limited, No.12, Ramaswamy Street, T Nagar, Chennai – 600 017
Turnaround Time (TAT)
At Shriram Finance Limited, we are committed to delivering timely resolutions and ensuring customer satisfaction. The Company will respond to customer complaints covering areas such as SMS-related issues, Credit Information Reports, Demand Notices, Closure Documents, Insurance matters, Loan Settlement/Foreclosure etc within 30 days from the date of receipt.
If the customer has not received any response within 30 days or is not satisfied with the response, they may raise a complaint with the Reserve Bank of India via the RBI CMS Portal: https://cms.rbi.org.in
Customer Grievance Redressal Mechanism Policy
You can access our comprehensive Grievance Redressal Mechanism
Policy by clicking on the button below
