Grievance Redressal Mechanism
At Shriram Finance Limited, we value our customers and take every grievance seriously. If you have faced any inconvenience, we are committed to listening to your concerns and resolving them promptly. Please find below the mechanism to reach us:
First Level of Contact
Choose the most convenient way to reach us
Call Our Helpdesk
Email Us
self-service
Log in to our website or Shriram One app and use Raise a Request
Grievance Redressal Officer
If your concern is not resolved at the first level, you may escalate it to our dedicated officer
Shriram Finance Limited, No.12, Ramaswamy Street, T Nagar, Chennai – 600 017
Turnaround Time (TAT)
At Shriram Finance Limited, we are committed to delivering timely resolutions and ensuring customer satisfaction. The Company will respond to customer complaints covering areas such as SMS-related issues, Credit Information Reports, Demand Notices, Closure Documents, Insurance matters, Loan Settlement/Foreclosure etc within 30 days from the date of receipt.
Customer Grievance Redressal Mechanism Policy
You can access our Grievance Redressal Mechanism Policy by clicking on the below link
Download Policy 
