What is the process for grievance redressal if I have an issue with my personal loan?

If something feels off with your personal loan — a wrong charge, a delay in an update, or a recovery call that doesn’t seem right — the grievance process is there to sort it out. Most people only think about it when an SMS or statement doesn’t match what they expected, so it helps to know the steps beforehand.

Start with the lender’s help desk. Write a short email or raise a ticket through their app or website. Just note the loan number, the issue, and attach a screenshot if you have one.

If the reply doesn’t come at a reasonable time, call customer care or visit the nearest branch. At this stage, many people prefer a branch visit because you get a clear acknowledgement on the spot.

Watch for common slips: missing EMI entries, incorrect charges, or updates that haven’t reached the credit bureau. Save every message and email; it helps later.

If the issue still doesn’t move, you can escalate it to the lender’s nodal officer. Their contact details are usually on the website. And if things remain stuck after that, the option of approaching the Banking Ombudsman is available.

A few data saved on your phone — dates, calls, reference numbers — make the whole process much easier to manage.