What happens if a biller changes its due date in BBPS?

If a financial institution or service provider registered with BBPS changes the due date for bill payments, the payment platform will automatically update and reflect the new due date. This ensures continuity of service without disruptions.

Notification of Date Change

• Billers must notify BBPS and associated banks or financial intermediaries in advance about any changes to bill due dates or payment cycles.
• By centralising notifications and ensuring synchronisation, BBPS enables customers to schedule timely payments seamlessly despite periodic cycle changes initiated by billers and financial institutions.
• The date change is then communicated through the platform across all access channels – bank branches, payment gateways, mobile apps, etc.

Flexibility for Customers

• Customers can view and cross-check the updated due dates on the BBPS dashboard by logging into their accounts before scheduling payments.
• The impact on auto-debit or standing instructions may vary depending on the policies of individual banks or billers; customers should verify and update these instructions if necessary.
• Customers also have the flexibility to edit the payment dates as per their convenience if needed after a due date change.

The platform protocols also facilitate advanced notification so that customers are well-informed regarding any billing and payment modifications.