What happens if I have a problem with a payment?

If you encounter an issue while paying through BBPS, like money being deducted but the bill not being paid, the first thing to do is not to worry. It happens sometimes, and it usually gets resolved on it’s own. In most cases, if the transaction fails but the amount is debited, the money gets credited back to your account within a few days.

But if it does not, you must undertake a few steps.

Step 1: Start by checking your transaction ID. It is usually sent to you by SMS or email. Keep that handy.

Step 2: Go to the app or website you used for the payment, whether it was your bank, a UPI app, or a wallet. Look for a complaint or help section. You will find an option to raise a dispute or report the failed payment.

Step 3: Once you raise the issue, you will receive a reference number, your complaint number, which you can use to follow up. Most platforms solve such problems in 5 to 7 working days, typically.

In addition to the above steps, save any screenshots or messages related to the payment. They might come in handy if there is any confusion later. BBPS is meant to be safe; most issues are fixed if appropriately reported. Do not ignore it; raise it early and stay alert for updates.