What if I make a payment to an inactive biller?

Paying a bill to an inactive biller on the Bharat Bill Payment System (BBPS) is generally not successful. However, in the rare event that such a transaction goes through, there are specific steps and outcomes you should be aware of.

What Does “Inactive Biller” Mean?

An inactive biller is one that is currently not accepting payments through the BBPS network. This could be due to:

• Temporary maintenance
• Service discontinuation
• Network or compliance issues
• Termination of partnership with BBPS

What Happens If a Payment Is Made?

If you attempt to pay a bill to an inactive biller, the following scenarios may unfold:

What Should You Do Next?

If you have already made the payment:

• Check the status of your payment in the app or portal you used.
• Wait 2–3 working days for any automatic refund to reflect in your account.

Contact the customer support of your BBPS service provider if:

• The amount is not refunded within the expected time.
• You did not receive any confirmation or status update.

How to Avoid This?

To ensure you are paying to an active biller:

• Always verify the biller status in your BBPS platform before proceeding.
• Look for the “BBPS-enabled” tag or logo next to the biller’s name.

Tip: Use BBPS platforms that regularly update their list of active billers to avoid such issues.