What should I do if my recharge fails but the amount is deducted?

A failed mobile recharge can be incredibly frustrating, particularly when you see that the amount has already been deducted from your account. This scenario is common amongst many people but if you manage it properly it should be a fairly simple process. First check the status of the transaction. Go back to the app or the website from which you initiated the recharge, and click on 'Transaction History' or 'Recharge History'. From there, you'll be able to tell whether your recharge has been successfully completed, is still processing, or has completely failed. Most services will refresh your status in a matter of minutes. In the unfortunate case that your recharge has failed and deduction has taken place, there's no need to panic, most refunds are done automatically after a matter of business days.

It helps to have a screenshot or printout of your payment receipt to explain the case as it stands and gain assistance. If your payment is not refunded after an appropriate amount of time, you will need to follow up with someone in customer service.

Contact the helpdesk of the recharge service or connect with your telecom service provider. Provide them with all the necessary details - transaction id, mode of payment, date, and the mobile number that was used. Most companies will have a specific support area for these sorts of calls. In addition to talking to customer service, you can also raise your complaint and request a refund through the portal or mobile app.