What should I do if my recharge or bill payment is not reflected?

If you don’t see your recharge, bill payment reflected then the first thing to do is check your transaction status (it will be there most likely) in the payment site’s ‘Transaction History’ section. You may occasionally experience network delays or technical difficulties that mean it may take a few minutes for the recharge to appear. Wait for 10-15 minutes and re-check your mobile balance or bill.

If you received a confirmation message or email, but you don’t see the correct amount in your account, it probably just means that your bank hasn’t processed the payment yet and it will appear shortly.  

If you cannot see any evidence of the transaction, simply restart the app and phone, or check back in your account after a short wait. Check if the payment was deducted from your bank/source or wallet. And if your recharge or payment is still not showing up for you, feel free to reach out to customer support with your transaction ID or reference number.

The majority of platforms stand committed to making this a smooth process and will continue to update you. Don’t delete payment receipt and confirmation used until the recharge or bill payment is successful. This is helpful in working promptly to resolve differences.