Are online water bill payments safe?

Yes, paying your water bills online is completely safe, provided you use your water provider's official website or app or trusted payment gateways and apps. These digital payment platforms ensure your financial information and money stay protected.

The payment process requires you to register first using your water connection details. This allows the providers to verify your identity and account before accepting payments. Your personal information is encrypted, and firewalls are used to prevent hacking or data theft. Multiple encryption layers, OTPs, passwords, etc., protect your financial information. End-to-end encryption ensures the information cannot be read during transactions.

You also receive payment acknowledgement, reference number, and digital receipt confirming payment completion. Transaction records remain accessible in your account dashboard. If unauthorised or incomplete payments are detected, you can raise complaints for refunds or resolution.