What should I do if I encounter issues while making an online payment?

Despite strong security measures, occasional technical problems during online transactions may still occur in rare cases. Firstly, do not panic. Just take note of the error message to understand what went wrong—it could be configuration issues, bank payment rejection, or portal glitches.

Immediately contact your bank's customer care and explain the exact issue. Simultaneously, contact the institute's accounts department or online support team to notify them about the failed fee payment attempt. Be ready with screenshots or transaction reference numbers that can help investigate quickly.

Banks usually resolve rejected/pending payments once identified or may request to reinitiate the transfer/card authorisation. The institute will also guide you on the steps if a problem with their portal is causing transaction failures. Ensure the reference numbers tally before making payments again.