What should I do if I haven't received my gas bill?

Not receiving your monthly gas bill on time can be concerning. However, there are a few steps you can take to receive your bill:

• Firstly, check your registered email or gas provider's website/app to see if the bill has been generated and sent digitally.
• Log into your account and check under statements or billing history. If available online, you can view and download the bill to make the payment.
• If your bill has not been generated at all, contact your gas provider immediately to investigate.
• Call the customer care number or visit your nearest office. Provide your account details and verify your registered communication information is correct.
• There may be a technical delay in bill generation or a problem with your account status.
• Inform them if you recently requested a service like connection or disconnection, which could impact billing.
• In case of non-receipt of the physical copy as usual, ask them to resend the bill to your registered address. You can also request email delivery for quicker access.